When creating a report, it fails to give incoming call number, outgoing call number, timestamp, and duration of call per call. These basic analytics need to be included for users to give managers a better detailed picture of their users.
You can duplicate my issue by going into Reports, create report>Voice Report, Select User Activity. Any date, your choice but I am trying to do specific day(s).
These users are not in a Call Queue but everyday employees that take direct calls from customers/clients.
