Forum Discussion

kbar's avatar
kbar
Active Contributor
3 years ago

Blank screen when controlling a Mac system

When I use LogmeIn central to remote into a Mac running OS Version 12.0.1 from a PC I'm getting either a blank (black) screen or just the menu bar and the desktop background. This happens on the second time I remote in -- rebooting the system will fix it. The first time I use logmein against this machine, it works fine. Subsequent session yield either the black screen or just the menu bar.

 

I've given LogMeIn the correct privacy rights in the mac control panel as LogMeIn control works correctly after a reboot.

 

The LogMeIn products on both PC (controlling system) and Mac (controlled systems) are upto date.

  • GaborO's avatar
    GaborO
    3 years ago

    A new version (4.1.0.12203) has been released, which should fix the problem.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    kbar  Thanks for reporting this.  We have an update coming shortly that may help with this Mac behavior. 

    • Tech_JMG's avatar
      Tech_JMG
      Active Contributor
      3 years ago
      I'm controlling a medium size pool of PC/Mac laptop and desktops, and this is definitely an issue that has me thinking of leaving LogMeIn after a long time of enjoying it.  Please update us on this critical function.
      • lesyk009's avatar
        lesyk009
        Active Contributor
        3 years ago

        Agree, I have remote users that when this happens I have to jump through several hoops before I can get into their computers. This used to be a once and awhile thing, which though wasn't good I could live with it, now it's every time I try and remote in. 

    • pguimbellot's avatar
      pguimbellot
      Active Contributor
      3 years ago
      When is this issue going to be fixed. We have 22 plus Macs in AZ and we are having this issue. Please get it fixed
  • lesyk009's avatar
    lesyk009
    Active Contributor
    3 years ago

    Idk about you but I've always had trouble with logmein on macs, routinely hang or cant access them for some reason. Also just generally always slower and lag more than PCs. What you might wanna try in the mean time is to restart the logmein in service (if you can ssh into the device). 

    First command below requires admin privilege's to run, and it shuts off the logmein mac equivalent of a PC service. 

    sudo launchctl unload -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist

     

    Next one turns it back on, doesn't require a password to run. 

    sudo launchctl load -w /Library/LaunchDaemons/com.logmein.logmeinserver.plist