Chat conversations not appearing

[Gloryon]

Good day! Can you tell me why some users don't see what they write in the GoTo chat? Although there are no prohibitions

moderator edit: title for clarity

[KateG]

@Gloryon it depends on your chat settings for the individual message. 

• Everyone - All attendees will see your message.
• Organizers only - Only organizers will see your message.
• Name - Just that one attendee will see your message.

If this doesn't help, can you provide more details about what is happening? Are they trying to type to everyone and it doesn't appear? Can they see the text? Are they attendees or presenters or both? How many people is this happening to? Does it happen regularly, or just once? Any other details that may help. 

[Gloryon]

The chat is available to everyone, it's just that some members can't see what others are writing.... that is, they can type and send messages, but they can't see what others are writing.

[GlennD]

Hi @Gloryon,

Based on the details provided I would have to assume that the chat messages that are not being seen by everyone were sent only to the organizers or privately to another meeting attendee. At the start of the next meeting, I would instruct the attendees to make sure they select the Everyone option at the bottom of the chat before sending.

[Gloryon]

GlennD, You are a little wrong, the problem is that the person does not see the general chat at all...it's like something broke in the code and it just doesn't display the messages.

In other words, a person connects to the session and does not see the general chat, although people write there...he sees the chat area, but does not see user messages

[KateG]

@Gloryon could you share a screenshot of this to show us what they are seeing? 

[Gloryon]

That's what they see, although the chat is lively during the conference. That is, they do not see the messages of other participants

[KateG]

@Gloryon thanks for the screenshot. I'm not sure what's going on here, and would like to see if I can reproduce it. Could you provide a few more details? How many people is this happening to during a session? Does it happen on every session? What type of device are they using? 

[gcase]

Was this ever figured out? 

I have a coworker that cannot see the chats that all the rest of us can see. 

• Meeting administrator says nothing in her settings is set to limit that person from seeing chats. 
• We all can see chats, but she can't.
• I know that my chats are set to everyone, and she can't see them. 

[GlennD]

Hi @gcase, welcome to the community.

I don't believe an issue was identified and yours is the only other report I am aware of. Do you know if the meetings are being held using Classic GoToMeeting (orange daisy icon), or the new GoTo App? Does this coworker join any other meetings and if so, do they have the same issue there?