Lag when screen sharing in the new GoTo App

[csandler1]

The lag time was absolutely terrible. I was the "driver" for our meeting presentation and the presenter seemed to think I was a minute behind. They felt the need to tell me to move ahead when I already had. 

I also couldn't pause the screenshare so I could bring up another screen. The feature was disabled even though I was the organizer. The next best option was to stop sharing, but when I tried to do it the lag was more than 10 seconds (I timed it). By the time I stopped, brought up the new screen and then re-started the share, more than a minute had gone by. 

I will be reverting to the old version. It may be clunky, but at least I can navigate it seamlessly.  

[Rontechscaf]

This is still a problem now, and the longer the session, the longer the lag and latency becomes. Are you planning on fixing this. It is pretty major issue.

[GlennD]

Hi,

Please use the built-in Report an Issue option when this happens.

[MichaelCX]

Amen & amen!

This is a severe issue for us, as we try using GTM to support software and drive it remotely or edit code remotely.

[KBro45]

I concur with the other users with regards to the significant lag time when using the remote mouse control. This was never an issue with the prior software and I depend heavily on this feature. Today, it took 2 hours to do what should have only been 1 hour, plus the session kept freezing up. Both sites have high speed internet. Please get this resolved or I will need to find another software solution.  Simply clicking to report this while I am trying to do my job is not a solution. This seems to be a core problem.  Thanks!

[WH2]

I am having same issue with lag. Keyboard and mouse movements have about 5 second lag which makes this nearly impossible to use. I've been having this issue since around Fall of 2022 when I upgraded to the new GoTo.

How can this issue not be resolved by now?  Who's running the show over there?

[KateG]

@WH2 I will definitely pass this feedback on to the team. In the meantime, can you please use the built-in Report an Issue option when this happens. This will greatly help our team review the issue.