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JimC65
New Contributor

New GoTo app much worse for remote desktop control!

Why did you ruin GotoMeeting for remote desktop control?  The new GoTo app has these problems, and many others:

1. The organizer can not request remote control.  The participant must grant it, and then the organizer enables it.

2.  The Esc key cancels remote control, and the organizer must re-enable it with the button on the bottom!  What if you use the Esc key for normal functions, like cancelling changes to a cell in Excel?

3.  The scroll wheel on the mouse just doesn't work.

4.  The screen refresh is slower and laggy.

5.  Full screen is not full screen, which means you are always working on a fuzzy screen that has been slightly resized/scaled.

 

Please don't ruin GotoMeeting for users like me that use it for hours every day for remote desktop control.

 

4 REPLIES 4
AshC
GoTo Moderator

Re: New GoTo app much worse for remote desktop control!

Hi @JimC65 

Thanks for the feedback on the new GoTo app. 

 

With regards to the scrolling failure, which parts of GoTo are you trying to manipulate-- the Chat, or something else? 

 


Ash is a member of the GoTo Community Care Team.

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JimC65
New Contributor

Re: New GoTo app much worse for remote desktop control!

Anything on the remote desktop that I am trying to control.

 

AshC
GoTo Moderator

Re: New GoTo app much worse for remote desktop control!

OK, which apps are you presenting with specifically, and on what operating system? 


Ash is a member of the GoTo Community Care Team.

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JimC65
New Contributor

Re: New GoTo app much worse for remote desktop control!

It doesn't really matter what app, but let's say Excel.  Windows 10.