The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
We need the ability to store and export SMS/MMS messages, their metadata and content (in case of audits, legal investigations, etc.)
If that data is too sensitive to store on your end, I'd ask that there be a functionality that can put it into our own storage. We can store Phone Calls and Fax (ours store on AWS), so why not text messages?
Right now text messages are only accessible to the agent involved in the conversation, and to store them each agent would have to copy them or screenshot them manually. This isn't feasible.
4 Comments
Apologies for the delay. I see our support team created an internal ticket that should result in a fix for this today. Can you let me know if you are still having issues?
McKayRoots
Sorry, I'm not sure. We don't use HubSpot or one of the existing CRMs that can integrate.zpaine1089 KateG
Has there been any development on this? My company is on HubSpot and from everything I read on the integration page, this should already be happening. I've been on with support and they don't seem to have any ideas on how to fix this, even though it says on the GoTo site that this should already be a functionality.
https://support.goto.com/connect/help/connect-and-configure-hubspot-with-goto-connect- Status changed:NewtoReviewed by moderator
zpaine1089 Thanks for your idea, a member of the team suggested the following:
Perhaps the new CRM Integration could be an option. If a contact exists for one of the participants in the SMS then this could be stored in a CRM provided it is one of the ones supported. Currently Salesforce, Hubspot, Zoho and Dynamic
