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smadrid's avatar
smadrid
Active Contributor
2 years ago
Status:
Delivered

Log into ALL queue on GoTo APP with a single button/command/action

On the Desktop APP > Contact Center. I am able to log IN to ALL my assigned queues with a single button.  As well as log OUT of ALL queues.

 

On the GoTo APP on my phone, I have to dial *13### extension number, for EACH of the queues when I need to Log IN and OUT.  It would be great is there was a number I could dial, or a button on the app to let me log IN and OUT of ALL the queues I'm assigned to.

Administration & Configuration

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Update: With the Unified Agent state, pausing on a single queue will pause you on all queues. However, there is no button to log in/out of all queues on mobile or desk phones, this is being planned, but not currently available. 

     

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Investigating

    smadrid thanks for sharing your idea. The team has reviewed your idea and is currently looking for ways to implement this, we will keep the Community updated when we learn more.