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SyntecRyan
Active Contributor

Clipboard Sync no longer works - Desktop Console

We are limited to the desktop console in our environment, clipboard sync has started to fail completely as of this week for all agents. Please fix.

9 REPLIES 9
GlennD
GoTo Manager

Re: Clipboard Sync no longer works - Desktop Console

Hi @SyntecRyan, welcome to the community.

 

Can you please provide some more details?

 

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SyntecRyan
Active Contributor

Re: Clipboard Sync no longer works - Desktop Console

Sure, what would you like to know?

 

We enable the clipboard sync, the clipboard doesn't sync. We are on a domain network, running windows 10 and connecting to primarily non-domain users on windows 10/11 via the desktop console. It has been an issue on every recent session as far as we have noticed. It did work previously.

GlennD
GoTo Manager

Re: Clipboard Sync no longer works - Desktop Console

Thank you. The more information you include when reporting an issue (e.g. the operating systems involved), help us test and recreate the issue faster so it can then be escalated to the team and addressed.

 

Glenn is a member of the GoTo Community Care Team.

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AhmedEzzat
Active Contributor

Re: Clipboard Sync no longer works - Desktop Console

Hello!

We've been dealing with the same issue. 

Using GoTo Resolve desktop console.

OS: Windows 10 & 11 for both the agent & endpoint.

 

Thanks for you help!

GoTo_Robi
GoTo Contributor

Re: Clipboard Sync no longer works - Desktop Console

Hi all,

Thanks for the reports!

We are aware of the problem, our engineering team is going to fix it soon.

Sorry for the inconvenience and thanks for your patience.

Br,

Robi

 

kenklabeltraxx
Active Contributor

Re: Clipboard Sync no longer works - Desktop Console

I have this problem intermittently.  Sometimes I can use clipboard sync with remote machines and other times it will not work at all. I am using GoTo Resolve Desktop Console 1.6.1.95 on MacOS 12.6.3. 

KateG
GoTo Moderator

Re: Clipboard Sync no longer works - Desktop Console

@kenklabeltraxx welcome to the GoTo Community. Could you provide more details around when this happens? For example does it happen when connecting to Macs or PCs?  Thanks! 


Kate is a member of the GoTo Community Care Team.

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kenklabeltraxx
Active Contributor

Re: Clipboard Sync no longer works - Desktop Console

I'm using a Mac and mostly going to Windows computers, all operating systems, 10, 11, Windows Servers, 2012r2, 2016, 2019, 2022. 

 

I think I might have fixed this by going into Security & Privacy and adding GoTo Resolve Desktop Console to Input Monitoring under Privacy. 

 

I seem to have less problems if I use the desktop console in my Windows 11 Parallels virtual machine rather than using the desktop console directly on my Mac computer running 12.6.3. 

KateG
GoTo Moderator

Re: Clipboard Sync no longer works - Desktop Console

@kenklabeltraxx thanks for the additional details and for sharing your 'solution' if you see the issue return, please do let me know. Thanks. 


Kate is a member of the GoTo Community Care Team.

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