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kbstall
New Member

GoTo Resolve Blank Screen

Is there a way to change the "GoTo Resolve Blank Screen" button to always be Off instead of On?  I forget that this auto-turns on.  Would prefer to turn on when I need it.   Registry hack?

 

Regards and thanks for time.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: GoTo Resolve Blank Screen

Hi @kbstall, welcome to the community.

 

You should see the screen blanking option displayed when you start an unattended session. If you choose to enable it, that will be remembered for your future sessions as well until you disable it. So if you leave the box unchecked the client's screen should not be blanked in any session you hold.

 

 

 

Glenn is a member of the GoTo Community Care Team.

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4 REPLIES 4
GlennD
GoTo Manager

Re: GoTo Resolve Blank Screen

Hi @kbstall, welcome to the community.

 

You should see the screen blanking option displayed when you start an unattended session. If you choose to enable it, that will be remembered for your future sessions as well until you disable it. So if you leave the box unchecked the client's screen should not be blanked in any session you hold.

 

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training
m3700
Active Contributor

Re: GoTo Resolve Blank Screen

Just tried - does not work as described.
The tick on "Start session with remote screen blanked" stays.
But the "Client PC" screen is not blanked in the first or a subsequent session.
GlennD
GoTo Manager

Re: GoTo Resolve Blank Screen

Hi @m3700,

 

Which version of Windows does that client run? Are you able to test with any other client PCs?

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
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m3700
Active Contributor

Re: GoTo Resolve Blank Screen

Hello Glen,

Client runs W2016 SE (fully patched).
Sorry, our trial expires before I will be able to try other platforms.