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Installing programs to pc's through updates
Hello everyone we are new to resolve just went live yesterday. What we are noticing so far is we pushed updates to all machines last night on a schedule. This morning somehow there are machines that ...
Dear customer!
I'm Viktor Egri, one of the product managers at GoTo Resolve with an RMM focus.
After we rolled out the 3rd party application feature, we identified a bug that we fixed as a follow-up feature 1-2 hours after the release.
This was the bug:
- If you chose 2 (or more) devices, we identified all the installed software. E.g. on "Device A" there was "7zip" installed, on "Device B" there was "Malwarebytes" installed only.
- When GTRe installed the available patches for each of the devices, it accidentally also installed all identified software (so after the installation, both "Device A" and "Device B" had "7zip" and "Malwarebytes" installed.
We fixed the issue already. It won't happen anymore. Sorry for the inconvenience!
Dear customer!
I'm Viktor Egri, one of the product managers at GoTo Resolve with an RMM focus.
After we rolled out the 3rd party application feature, we identified a bug that we fixed as a follow-up feature 1-2 hours after the release.
This was the bug:
- If you chose 2 (or more) devices, we identified all the installed software. E.g. on "Device A" there was "7zip" installed, on "Device B" there was "Malwarebytes" installed only.
- When GTRe installed the available patches for each of the devices, it accidentally also installed all identified software (so after the installation, both "Device A" and "Device B" had "7zip" and "Malwarebytes" installed.
We fixed the issue already. It won't happen anymore. Sorry for the inconvenience!
we are new to this product having migrated from SolarWinds RMM, now N-Able.
Not sure if we have made the right choice, this product seems very immature and lots of features prom ising do not actually deliver. I use GoTo 6 or 7 years ago when it was GoTo Assist, it really has not moved on much from there apart from an attept at a portla/dashboard.
Pity, it has a massive gap to fill in the market but it is not raeally pullin gup tree's as a medium (500 device) enterpreise
