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RBlanco
Active Contributor

GoToAssist app v2.1.2 Build 802 for iOS not showing devices with new v5 unattended remote agent

The GoToAssist app v2.1.2 Build 802 for iOS not showing devices with new v5 unattended remote agent.

2 REPLIES 2
AshC
GoTo Moderator

Re: GoToAssist app v2.1.2 Build 802 for iOS not showing devices with new v5 unattended remote agent

Hi @RBlanco 

If you have the Mobile Add-On for your GoToAssist plan, has the mobile app ever worked previously on this iOS device, or did this just start happening with the most recent update? 

 

 


Ash is a member of the GoTo Community Care Team.

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RBlanco
Active Contributor

Re: GoToAssist app v2.1.2 Build 802 for iOS not showing devices with new v5 unattended remote agent

It used to work with v4 unattended remote agent.  After converting to v5 it stopped working.  I posted a case regarding this issue around a year ago.  The reply was that they were working on it.  Still waiting.