GoToAssistv5 Unattended Agent failing to connect

[SMPA]

I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + <DEL> is clicked.

Un-installing/Re-installing does has not helped.

[AshC]

@SMPA  [Update]   We're able to repro this in-house, and will be providing a patch coming soon.  I'll let you know as more info becomes available. 

[RBlanco]

I am having the same issue. It will work when someone at the remote PC activates the login without actually entering the login credentials. It's like waking up the PC. Of course, this defeats the purpose of using unattended support.

[AshC]

@RBlanco  I expect a fix in the upcoming release.  Thanks for your patience. 

[RBlanco]

Do you know when we can expect the fix?

[FCAlanSIU]

still no update in 2022?

[AshC]

Thanks for your patience.  We are working on the final update for the next release now.  It should be available within days. 

[RBlanco]

Hi AshC, please reply to this message once the update is available.  Thank you.

[MAhlen2]

I have a similar issue to the OP, but mine seems to be an issue with the screen. I am able to connect to a remote PC, but do not get a display from it if the PC's screen has gone to sleep. I am unable to send a <CTRL> + <ALT> + <DEL> in this state, and makes the remote connection useless. Un-installing/Re-installing does not fix the issue, and it seems to affect all of my Windows PCs. The only workaround is to set the screen to never sleep in Windows settings for each device I want to connect to. All of my remote PCs are the same version, v. 5.7.4.1606.

Also, it's been a couple of weeks since an update was supposedly going to come out. I don't want to be impatient, but we all seem to be in quite an inconvenient situation with these issues.

[AshC]

Thanks for your patience.   I believe the final phase of testing is being completed now.  We may have a test version I can share soon.