The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Stephen Kelly's avatar
Stephen Kelly
New Contributor
3 years ago

How to RECEIVE a file?

hi,

Is there way to download a file from the remote computer?

When I hit the icon with the up/down arrows there is only a send option..

How do I receive a file from the remote computer?

Thanks,

Sk

3 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi Stephen Kelly did the client on the other end Allow access as outlined in step 3: 

    • Ask your customer to click Allow on the dialog box. Result: The File Browser is displayed in the chat window.

     

    1. Stephen Kelly's avatar
      Stephen Kelly
      New Contributor
      3 years ago

      Hi Kate,

      Thanks for the response.

       

      I did review the article and followed those instructions but it did not display the explorer, instead it showed a msg saying: "To access the customer's files, log into or unlock their device.", I was logged in and unlocked, the desktop was displaying and I could control the computer.. 

       

      The customer is running in unattended mode; 4.8 Build 1702 Windows 10.. 

       

      Not quite sure how to tell what version of 5 I am running... there is no Help -> About  in the menu that I can see..  

      sk