How to open GoToAssist on Mac SONOMA

Thanks Kate,

That's exactly what we've tried on 5 different Sonoma Macs over the recent 4 months.  Doesn't work.

We did however have one successful connection today.  It was the result of:

 - moving the GoToAssist downloaded zip file onto the Msc desktop

 - then running from there

Don't know yet if that was a reliable, repeatable solution or not.

Mentor1 if you need assistance with app permissions,  here's screenshots from my Mac on Sonoma: 

• To review app permissions—for example, if you later decide to give a denied app access to your Mac—choose Apple menu, then System Settings, 

•  then, click Privacy & Security 
•  in the sidebar, then click Accessibility on the right. (You may need to scroll down.)

•  Turn permission on or off for any app in the list (please note this is my home computer. I do not have GoTo Assist installed on my home computer) 

Surely, LogMeIn / GoToAssist must have a Mac with running Sonoma that they have run tests on.  They should easily be able to make screen-shots and post a help page.

HI KateG,

It's difficult for me to describe whats happening because until the client establishes the connection, I cannot see their screen.

Also, from that I'm told, the various System Preference dialogs on SONOMA are all a new design differing from previous OS's.  Our clients all say that they cannot find  GoToAssist (or similar) anywhere on a dialog that allows them to enable.

we do not have a Mac with Sonoma in our office - reason being all the difficulty other people are having, so we cannot step through it here within our office.

Hi Mentor1, welcome to the GoTo Community. 

 have you granted permission in the Mac Settings?

If that isn't the issue, can you explain a bit more about what is going on? Thanks.