GoToAssist support key redirect changed. User has to enter key twice

[Eshgro]

This exact same problem has returned.

Once again when customers enter the Support Key they get redirected to https://www.fastsupport.com/ instead of an Support Session being started.

Can this be solved?

[randomusername]

Hi Eshgro.

Yes, the problem has returned for us too since about yesterday I think.

[AshC]

@Eshgro  @randomusername  I'm sorry for the sudden change. 

This has to do with the fastsupport.com redirecting to fastsupport.gotoassist.com now.  It can be worked around today by updating the html code to use fastsupport.gotoassist.com .  We are working to resolve the issue internally as well.

Thanks for your patience.