This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with the "Can't create working folder"
Solved! Go to Solution.
Hi @Xander1,
The GoTo Resolve script simply removes a few files that are currently left behind after uninstalling, so even a similar script would be of little help if you are having this issue with a fresh install.
Can you please provide some details about the computers you are experiencing this error with?
If you have one of the affected computers handy could you demonstrate it happening for one of our support reps?
Hi Glenn,
I am having the same issues with not being able to install GoTo
Stating "Can't create working folder"
Can you share a solution/script
Hi @amolinaaa, welcome to the community.
I reviewed your account and see that you have GoToAssist Remote Support and not GoTo Resolve, so I've moved your post here. Xander1 experienced this with GTARS as well and noticed the Service was not being stopped correctly. If you open Services on the target PC and manually stop "GoToAssist Remote Support Customer" you should be able to delete the folder and then reinstall.