MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma

[AshC]

Thanks @Chad Johnson1 .  We don't have any new tickets around this problem, so we are probably going to want to file a case with you through Customer Support-- by phone is the best, when you have full access to one of the problem Macs.

[Michael M]

@AshC The issue of not having any control of the remote client is with the latest GoToAssist

[AshC]

@Michael M  Thanks for confirming, as we recently dropped a new version for Remote Support users. 

[Chad Johnson1]

When you drop a new version of the OSX unattended package does it update all the unattended OS x clients that already have the old version installed?

[AshC]

@Chad Johnson1 That depends if you have the endpoints set for automatic updates or not. 

https://support.logmeininc.com/gotoassist-remote-support/help/check-for-updates-on-unattended-comput...

[MoisiePants]

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@AshC wrote:

Thanks for confirming, as we recently dropped a new version for Remote Support users. 

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I can't see any announcement or release notes for this - where are they please?

[AshC]

@MoisiePants  Releases / Updates / Changes can be found here:  https://community.logmein.com/t5/GoToAssist-Remote-Support-News/bg-p/GoToAssist-Remote-Release-Notes

[yellowhammer]

I upgraded two Mac Pro desktops to Mojave (10.14). Gotoassist is 4.5 Build 1610.

There is a massive delay to allow me to move mouse and type in login password. Delay is as slow as 5 or more minutes. One Mac is using T1 line.

Can we fix this issue? Thank you.

[AshC]

Sorry abou that @yellowhammer ,

Did you also get the change to give those Macs a full reboot sometime after the update?

[yellowhammer]

Yes, I rebooted a few times. Uninstalled and reinstalled GTA a few times too. Still the same.

Out of 4 Mac Pros, 2 of them misbehave this way. The others work but take too long for me to remotely connect. Up to 5-10 minutes.