Hi all -
Over the past few weeks, we have had a computer disappear from out Unattended Support list. This has happened multiple times and it is always the same computer. Each time this happens, we have to go to the location and reinstall the program.
GoToAssist is still on the PC and running when we arrive on site, so it appears to just be disappearing from our Unattended support list. I have tried full uninstalls/reinstalls using Revo uninstaller, but still have not had any luck. Anyone have any ideas? It's getting really old 😓
@zmmeyer Was the affected PC re-imaged from another one in the recent past?
Does it happen to have the same nickname as another Unattended device?
If not, then we may need to look into the G2A log files on that computer to see when / where it's going offline.
We have a tool you may utilize for log gathering here: http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267
Though you'll need to create a case with Customer Support, and may want to cross-reference the MS event logs to see if there are any correlating failures.
I'm seeing the same thing.
In my case they show up on my unattended list, but they show as offline, even when they are offline.
I've lost possible a hundred unattended clients this way and it was fixed previously by installing the latest agent, version 5.6xxxxxxx.
But now I'm seeing 5.6 agents unreachable as well.