At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status reports and activity ect. , it lacks information such as the customer's name and other custom fields Ive created.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
Yes this is a very commonly requested feature and is slated into our roadmap for next quarter. In the interim we have a "beta" feature that allows to show the customer in the dashboards so I will get one of our team to reach out to you to activate this for you.