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sfczarnecki
Active Contributor

Not Receiving Email Notifications

We stopped receiving email notifications this morning. We don't get alerts when an incident  is logged nor when it is updated or closed. Is there a global issue or is this just us?

20 REPLIES 20
AshC
LogMeIn Contributor

Re: Not Receiving Email Notifications

@sfczarnecki  Sorry, I haven't heard of any other email delays to report recently.  Have you double checked any email filters?  Could you DM me your login to see if the communications are making it through?

sfczarnecki
Active Contributor

Re: Not Receiving Email Notifications

Maybe it's us. I'll check our firewall and make sure nothing odd is happening. The delay is about 30 mins.

I'll send you the login momentarily.

AshC
LogMeIn Contributor

Re: Not Receiving Email Notifications

@sfczarnecki  Thanks for the update.  It looks like we have one server that could be trouble.  I see some delays in action items, and will update this thread with more info ASAP.

AshC
LogMeIn Contributor

Re: Not Receiving Email Notifications

@sfczarnecki  We are no longer seeing delivery delays for SD communications.   Please let us know if you find otherwise, and I appreciate your patience while we resolved.

sfczarnecki
Active Contributor

Re: Not Receiving Email Notifications

Great! Thanks for looking into this. Thankfully we've been slow today (I guess most of our customers aren't working today).

abuschle
Active Contributor

Notification Delays

We are expierencing notification delays up to 15 mins right now.  

Tags (1)
abuschle
Active Contributor

Re: Notification Delays

More like 25 mins now.
abuschle
Active Contributor

Re: Notification Delays

Now its 45 mins.  Anyone else having issues?   This is becoming a frequent issue. 

Tags (2)
AshC
LogMeIn Contributor

Re: Notification Delays

@abuschle  I apologize for the delay.  Is this problem still affecting your organization?