Not Receiving Email Notifications

jferfolia  I am not seeing anything major on our side that would cause the delivery failure there.  If this is a select group of affected users, you may click on my Community name to privately confirm their email spellings and check our own bounce-filter.

We have users not receiving ticket updates at all.

I've just checked our spam and archive service and the email simply never arrived... This causes big headaches as management thinks we are ignoring people.

We are seeing a 15 min delay right now. 

It has some good aspects to it, but these delays and missed generated tickets have been aweful for us and our customers.     The only other complaint I have is with the Search feature.  It's lacking for sure.    

Thank you.. I have yet to GO LIVE... and have some serious concerns about their ability to support this solution...

We have been using Service Desk for over 3 years. The past ~6 months the delays have been very freqent.  Since then, we even have some occasional tickets that are not being generated. I opened a ticket with LogMeIn for this, but I'm not impressed with the support I got regarding the matter. They can't or wont tell me what happened to the missing tickets, as they refused to offer any log information regardless of the amount of times I asked.  Their resolution was not helpful at all. 

How long have you been using GoTo Assist Service Desk, and how often does this delay happen in your experience?

abuschle  I apologize for the delays again.  We are working on a permanent solution to stop recurring email delivery issues.

Thanks for your patience, the current delay should not last much longer now.

We are seeing long notification delays again today.  Please resolve this!