Service Desk has a number of services that run automated security tests against the system, and also undergo a security review and audit every so often. Our development practices also take security into account.
We have full data replication to our hot-standby backup location in the rare event the service becomes unavailable, and perform full database backups regularly.
Do you have documentation that outlines the security standards/practices for the datacenters hosting Service Desk? Since this is a recently acquire product, I'm not sure if the security standards and documentation for GoToAssist apply to Service Desk. Thank you.