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Randy5
New Contributor

Dial Plan Issue

We are using GotoConnect on Voip phones. 

 

We use a dial plan to ensure my boss does not get all incoming calls, so it rings at the admins desk first. If she doesnt answer within 9 seconds it goes to his desk.

 

This works great, however, if the admin answers the call and it is deemed necessary for my boss to take the call, how do we avoid having to wait 9 more seconds of ringing until my boss' line rings?

1 REPLY 1
KateG
GoTo Moderator

Re: Dial Plan Issue

 

Hi @Randy5 welcome to the GoTo Community. Have you tried using the Call Transfer option to manually transfer the call to your boss? 


Kate is a member of the GoTo Community Care Team.

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