Forum Discussion

KB7's avatar
KB7
New Member
6 months ago

Dial Plan - impact on "busy" and jumping to next node without call interrupting

Hi,  I'm hoping to edit my dial plan so that: - the first call comes through (Caller #1) and is taken by Receiver #1 (Simple Dial to Receiver #1) - when a second call comes through (Caller #2), it...
KateG's avatar
KateG
GoTo Moderator
6 months ago
Hi KB7 Welcome to the GoTo Community, 
 
Have you tried Intelligent Call Routing and assigning a skill to achieve this?
 
In this scenario, when the call comes into the queue it is offered to a to a skilled person(s) and then if they are busy then it is offered to the non-skilled person(s).
 
Let me know if this works for your case or if you have any other questions. Thanks.