Forum Discussion

ddemuth78's avatar
ddemuth78
Active Contributor
5 months ago

GoTo Connect users extension setting suddenly changed and getting logged out of call queues today

Several call center users are seeing that their extension settings are getting change to some mobile extension thus their desk phones aren't ringing so they aren't answering calls thus they are getti...
  • KateG's avatar
    KateG
    5 months ago

    ddemuth78 , mkeaton  I shared this conversation with the team, and they hear that a feature to "remember previous selected ext" in click to call would be beneficial. 

ddemuth78's avatar
ddemuth78
Active Contributor

Yeah, I had them all adjust that. Maybe triggered by a browser update but agree it would be nice if support could solve this.

KateG's avatar
KateG
GoTo Moderator
5 months ago

ddemuth78 , mkeaton  I shared this conversation with the team, and they hear that a feature to "remember previous selected ext" in click to call would be beneficial.