Forum Discussion

Anima's avatar
Anima
Active Contributor
7 months ago

GoTo mobile app crash

Hi, I have a Xiaomi tablet with adroid version V 14. For a few days now, the GoTo mobile app has been opening and closing immediately. Both Android and the app are updated to the latest version avail...
  • KateG's avatar
    KateG
    6 months ago

    Anima - It appears that some users on Xioami  wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix. 

     

    The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.

Anima's avatar
Anima
Active Contributor

Hi, I tried deleting the app's cache and local data and uninstalling and then installing the app from the Google Play store (it should install the latest version).
What should I do to open a support case?

I am waiting for your response.
Hello and thanks

KateG's avatar
KateG
GoTo Moderator
6 months ago

Anima thanks for getting back to me and verifying your troubleshoots.

 

I'm checking with the team on any current issues with Xiaomi tablets and will update this thread once I hear further. Thanks for your patience. 

  • KateG's avatar
    KateG
    GoTo Moderator
    6 months ago

    Anima - It appears that some users on Xioami  wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix. 

     

    The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.

  • BJOUX's avatar
    BJOUX
    Visitor
    26 days ago

    My company just purchased 10 XIAOMI devices we have this problem. It seems that they will not try to solve it.  Just as they previously made my GrandsStream phones obsolete because they are Android 7. Now I have this problem, can you tell me if they will address this problem?  Thank you. ////  Mi compañía acaba de adquirir 10 equipos XIAOMI tenemos este problema. Parece que no tratarán de resolverlo.  Así como anteriormente dejaron mis obsoletos mis teléfonos GrandsStream porque son Android 7.   Ahora tengo este problema, puede decirme si van a atender este problema?  Gracias. 

  • BJOUX's avatar
    BJOUX
    Visitor
    26 days ago

    java.lang.UnsupportedOperationException: System does not support feature android.software.telecom
        at android.os.Parcel.createExceptionOrNull(Parcel.java:3023)
        at android.os.Parcel.createException(Parcel.java:2995)
        at android.os.Parcel.readException(Parcel.java:2978)
        at android.os.Parcel.readException(Parcel.java:2920)
        at com.android.internal.telecom.ITelecomService$Stub$Proxy.registerPhoneAccount(ITelecomService.java:1738)
        at android.telecom.TelecomManager.registerPhoneAccount(TelecomManager.java:1530)
        at com.logmein.callkeep.RNCallKeepModule.registerPhoneAccount(RNCallKeepModule.kt:118)
        at com.logmein.callkeep.RNCallKeepModule.<init>(RNCallKeepModule.kt:75)
        at com.logmein.callkeep.RNCallKeepPackage.createNativeModules(RNCallKeepPackage.kt:43)
        at com.facebook.react.ReactPackageHelper.getNativeModuleIterator(ReactPackageHelper.java:43)
        at com.facebook.react.NativeModuleRegistryBuilder.processPackage(NativeModuleRegistryBuilder.java:42)
        at com.facebook.react.ReactInstanceManager.processPackage(ReactInstanceManager.java:1458)
        at com.facebook.react.ReactInstanceManager.processPackages(ReactInstanceManager.java:1429)
        at com.facebook.react.ReactInstanceManager.createReactContext(ReactInstanceManager.java:1331)
        at com.facebook.react.ReactInstanceManager.lambda$runCreateReactContextOnNewThread$2(ReactInstanceManager.java:1101)
        at com.facebook.react.ReactInstanceManager.$r8$lambda$AwGS8CysOZmWJw3kRVARHQvw9Ew(Unknown Source:0)
        at com.facebook.react.ReactInstanceManager$$ExternalSyntheticLambda5.run(Unknown Source:4)
        at java.lang.Thread.run(Thread.java:1012)
    Caused by: android.os.RemoteException: Remote stack trace:
        at com.android.server.telecom.TelecomServiceImpl.enforceTelecomFeature(TelecomServiceImpl.java:2432)
        at com.android.server.telecom.TelecomServiceImpl.enforcePhoneAccountModificationForPackage(TelecomServiceImpl.java:2392)
        at com.android.server.telecom.TelecomServiceImpl.-$$Nest$menforcePhoneAccountModificationForPackage(Unknown Source:0)
        at com.android.server.telecom.TelecomServiceImpl$1.registerPhoneAccount(TelecomServiceImpl.java:554)
        at com.android.internal.telecom.ITelecomService$Stub.onTransact(ITelecomService.java:857)

  • KateG's avatar
    KateG
    GoTo Moderator
    25 days ago

    Hi BJOUX, welcome to the Community. Can you provide more details on what's going on? 

  • KateG's avatar
    KateG
    GoTo Moderator
    24 days ago

    Hi BJOUX, 

    We are aware that some users on Xioami  wi-fi only tablets may experience app crash issues. At this time, I don't have a timeline for a fix. 

    We will pass along your experience to the team, I apologize for the inconvenience.