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masaaki
New Contributor

Is there a way to detect phone call transfers with the GOTO Connect Api?

I'm currently tracking calls for users in ring groups.  At this point, I'm filtering out any call with a duration of 0 as it means they were rung but didn't pick up as someone else did in that ring group if I understand that correctly.

 

What I want to know is if there is a way to determine if a call has been transferred to another so I can also filter that call out for the user.

 

I was going to use the developer support system but this wasn't an issue with the API and more of a question about which one to use so hopefully, this is the correct way of doing this.  Thank you for your time!

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Is there a way to detect phone call transfers with the GOTO Connect Api?

HI @masaaki, welcome to the community.

 

You should be able to achieve this with our API using Call Events  

 

Glenn is a member of the GoTo Community Care Team.

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1 REPLY 1
GlennD
GoTo Manager

Re: Is there a way to detect phone call transfers with the GOTO Connect Api?

HI @masaaki, welcome to the community.

 

You should be able to achieve this with our API using Call Events  

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training