I'm currently tracking calls for users in ring groups. At this point, I'm filtering out any call with a duration of 0 as it means they were rung but didn't pick up as someone else did in that ring group if I understand that correctly.
What I want to know is if there is a way to determine if a call has been transferred to another so I can also filter that call out for the user.
I was going to use the developer support system but this wasn't an issue with the API and more of a question about which one to use so hopefully, this is the correct way of doing this. Thank you for your time!