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beckymcpherson
New Member

Is there a way to escalate Support Requests?

Our organization has opened multiple tickets related to team members getting kicked out of the queue without signing out and having massive call quality issues.  We have completed the same recommendations multiple times and are continuing to have these issues.  Is there a way we can get someone to actually work through troubleshooting with us or possibly get our existing tickets escalated to a team that can help? 

1 REPLY 1
GlennD
GoTo Manager

Re: Is there a way to escalate Support Requests?

Hi @beckymcpherson, welcome to the community.

 

The best way to request an escalation of a support ticket is to ask the support representative you are already working with. I see that one of your co-workers has already done this today in his last reply, I will see if I can speed up the process. 

 

Glenn is a member of the GoTo Community Care Team.

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