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pop out dialer behaving strange
when im using the pop out dialer and the phone rings and someone else picks it up, the dailer drop down menu opens up... it never used to do this. also, when i am on the phone and a call comes in and someone else picks it up, it does the same thing. an additional thing that happens is when im on the phone and an incoming call comes in, it makes my volume drop on the current call im on. it also drops the volume of the current call once the phone call is picked up by a coworker. it never used to do this. im not sure what i can do to stop this as it is very distracting and im missing parts of sentences from my customers when on the phone with them when the volume drops. we are very busy so this drop down pops up hundreds of times a day after a call answered and audio is dropping out every time a call comes in and and is answered by coworker. if the is a setting or solution to this, please advise. i also hold out on installing updates as there is always something new to deal with.
SMS Detail Reporting Capabilities
My compliance department is requesting capabilities to download a report of the detail conversations in SMS on a quarterly basis. The only reporting capabilities show the date/name of user/phone number but do not actually show the text message details. This would be helpful when doing the quarterly review instead of spot checking. Anyone else find this inability frustrating from a compliance side?
Phones shutting off
In the old portal, licenses were assigned to the device. We could easily change the assigned uer, or extension, something we do everyday, quickly and with out service disrruption to the device. In the new PBX, licenses are assigned to the user. Every time I am asked to change the user, the phone shuts off. I am having to aks our customers to unplug then plug back in the phone. This is terrible. If someone can explain the process that will allow us to change user, extensions, or primary and secondary, whatever that is, so the phone does not shut off, We would greatly appreciate it.
Find me/Follow me tab issues
This post has 2 issues in the same area of the admin portal Issue 1: The "More Option" drop down doesn't make ay sense. It should always be showing. Its just more clicking that I have to do that really isn't necessary. The drop down options should simply always be showing. Issue 2: When I go to type in an external number, It requires me to put in a + sign. After I do that, the box grays out and i have to click in the field again to start typing the actual number. This is very annoying and slows me down and is again, more clicking than necessary.
A Billing Question: 3 licenses?
I manage a small office (2 people). We planned to have a 2-user system with 2 GoTo connect licenses. We got a Yealink cordless DECT system. I configured it with the help of GoTo support (who was great, by the way!), but now when I look at my admin console, it says that I have 3 (not two) licenses in use. I opened a support ticket, and was told by someone at GoTo that the base station would - in fact - require a third license. Well, that's a problem for me, because if I have to pay for three licenses, I'm paying more to GoTo Connect each month than I was to my previous provider. Is this really true? Do I have to license the DECT base station and every handset? That's not gonna work for me at all.Employee Contact solutions Admin
Does anyone have any clever solutions for organizing Employee contacts? This is the issue we run into. We have several stores that have several employees finding people to call or know where a person is located becomes challenging. (New employees, people with the same names) To the point where I went in and changed each user first name to Location-first name then last name. This works but is somewhat of a mess and does not help our users that work remote or have no location. Previous phone systems we have been on we have been able to hit drop downs in the app of locations and then be able select a person off the location drop down. I feel like custom fields in the admin Portal is the fix for this, but I am currently only able to see custom fields that I add for Shared and Private contacts. I can only see the custom field I add to an employee under the admin portal. Furthermore, I think custom fields could be added to the search contact function where if several users have that custom field it shows up in search results. I guess why an option for User Groups available in the admin portal if you can't customize your company contacts like this.
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