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Restrict Provision Re-Sync to Off Hours?

Hi everyone!


I've been trying to find out if there's a way to get reprovisioning restricted to off-hours. I had a scenario earlier today where we experienced a traffic spike that was noticeable to end users. After digging around, it seems like 25+ desktop phones decided to reprovision at the exact same time, seemingly causing this disruption. On top of this, we have many desktops that daisy chains through desk phones as well, and seemingly were affected. While this only caused a couple of minutes of end-user panic and then subsided, I'd rather avoid it altogether if possible.


After poking around the administrative dashboard, there doesn't seem to be any option for scheduled, reprovisions, or the like. But maybe I missed it somewhere? Or there is an obscure way of doing this? 


Has anyone had success setting up this sort of configuration? Provisioning only during off hours?


Thanks in advance!

GoTo Moderator

Re: Restrict Provision Re-Sync to Off Hours?

Hi @alexnuno nice to see you around the Community. 


Phone provisioning is already scheduled off hours in the pbx's timezone, and usually phones don't all reprovision at the exact same time, time is random in the off-hours window. 


Two plausible explanations for what happened would either be a brief power failure resulting in the phones rebooting or someone hit the resync all button. 


Hope this helps! 

Kate is a member of the GoTo Community Care Team.

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