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PaulaRust
New Member

SMS not working correctly won't populate

The GoTo features are used extensively in an information system where phone number are available.  When the phone number is hoovered over the option to "Call" or "SMS" appears with the number.  When "Call" is selected it sends directly to the phone and the call is made.  When "SMS" is selected it opens a new GoTo tab with the number where a text message can be sent.  HOWEVER now  when the SMS feature is selected, the number no longer appears in the tab.  For SMS now, you have to type in the number manually.  I'm using Chrome and have removed and re-installed the extension, updated Chrome, and tried turning computer off. 

1 ACCEPTED SOLUTION

Accepted Solutions
KateG
GoTo Moderator

Re: SMS not working correctly won't populate

This issue should be resolved. If you are still experiencing issues, please let me know. Thanks. 


Kate is a member of the GoTo Community Care Team.

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2 REPLIES 2
KateG
GoTo Moderator

Re: SMS not working correctly won't populate

Hi @PaulaRust

 

Welcome to the GoTo Community and thanks for your report. 


Our team is currently aware of this issue and are working on a fix. We will update this thread on the status. 

 

Thanks for your patience. 


Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


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KateG
GoTo Moderator

Re: SMS not working correctly won't populate

This issue should be resolved. If you are still experiencing issues, please let me know. Thanks. 


Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


Free new user and admin training