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Kwilberschied
New Contributor

Weighted queue

I use to be able to weight queues. This allowed a user in multiple queues to receive priority callers accordingly. For instance, our new patient coordinator had a queue and she was also in the receptionist queue. So when there were no callers in the new patient queue she would get calls waiting in the receptionist queue. I would like that feature back. Is there any work around that would accomplish this?
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Weighted queue

Hi @Kwilberschied, welcome to the community.

 

This feature still exists but was relocated. Please review this support article and let us know if you have any questions. 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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1 REPLY 1
GlennD
GoTo Manager

Re: Weighted queue

Hi @Kwilberschied, welcome to the community.

 

This feature still exists but was relocated. Please review this support article and let us know if you have any questions. 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!