email address in Messages

[DSchell]

Hi,

I had to do a chat with a tech support person and was using the Messaging feature of the GoTo computer app.

Every time I tried to include my email address in the text, I got the error "Failed to send".  I eventually figured out that it was the email address and tried xxx which went through.  Then I had to explain to the tech on the other end how to turn it back into an email address.

Is this a know issue?  Is there a better way to avoid the problem?

Thanks,

David.

moderator edit: removed personal info

[KateG]

Hi @DSchell welcome to the GoTo Commmunity. 

Thanks for sharing your experience. I don't know of an issue with email addresses, but It may be due to a bandwidth issue. Can you share the date and time when this happened, if we check the logs it may show what has occurred. 

[DSchell]

Hi Kate,

Sure thing.  I tried a text 11/27 at 8:20 am and then I tried again at 8:38 am.  (from extension 8370, DiD= 505.357.3956.)  It was like 1 sentence with my email address.  The error I got was “Failed to send” and when I click on that it say ‘you may be trying to send too many messages.’  But that it was the first message I had tried to send in weeks.  I sent a much longer text without the email address and that when thru but they still needed my email address.  So I tried just sending that and it failed with the same message as well.

The only other thing I see is that I was texting to an 800 number (Samsung’s tech support).

Thanks,

David.

[KateG]

@DSchell thanks for the follow-up and further information. I am sharing this report and information with the team. I'll update the thread if I learn further. If you continue to experience this, please let me know.