Thanks for the info.
I understand the necessity to keep the settings under the control of the presenters. What I'm asking is if there is any way, or could be any way, for me on my end to selectively mute an attendee who has their mic open.
If this isn't currently possible in the platform, could this be forwarded to the development team to be added as a feature? I'm sure that would be pretty easy, and I can guarantee you that it is something wanted by a lot of people. Thanks!
Hi, is there a way to permanently disable the attendees' audio in a meeting? We have up to 50 attendees and some of them keep reenabling their microphones, even after we mute them. Thanks in advance
@innovaesoftware I'm sorry for the confusion. It is every Attendee's option to mute or unmute their own lines so that Organizers do not have to manage each one individually.
@Azeem If you want to permanently mute all participantes, you can cycle into this mode via your telephone keypad with the *5 command: https://support.logmeininc.com/gotomeeting/help/manage-phone-audio-via-keypad-commands-g2m050045
Organizers of GotoMeeting do not have the ability to enact a mute override to mute all attendees. Currently, attendees can unmute themselves after being muted by the organizer. The mute fight then begins and is a hinderance to the organizer and the party that pays for the service. An organizer mute override control is requested and is a substantial flaw in the current system. The organizer(s) need to have full mute control when desired and at times during the meeting when there is to be one single presenter during a period of time. Many thanks.
@SmithWeekly If you are looking for a 'hard-mute' function to override Attendees, you may do this via telephone keypad when dialed in as the event Organizer. Press *5 to cycle through the muting options for Organizers.
Thank you for the response. It is a partial solution for those organizers who have phoned in. How might this be done when the organizer is running the meeting soley from a computer? The primary meeting controls via computer appear to not have this feature. Can this be added?
@SmithWeekly We removed the hard-lock functionality when we increased the Attendee limits for GoToMeeting for easier self-maintenance of the audio feed by individuals. I don't know if the functionality will return, but if you absolutely need it then I would suggest using GoToWebinar instead-- which has very clearly defined differences between Staff controls Vs. Attendee's.
Thanks again for the message. This functionality should be a core component of any paid audio-presentation conferencing service. Organizers need to have this control across phone and computer controls since the organizers are those paying for the service and are those who moderate the meeting. Regardless of the attendee count, this option for the host should be available. As it stands, the organizer cannot control if an attendee chooses to speak out of turn or raise a question while another attendee or organizer is speaking/presenting. Again, this function is a simple basic function that should be fully available.
GotoWebinar is great and has many features that users of GotoMeeting may not use. A full mute control again is core functionality and an upgrade to GotoWebinar just for this feature alone does not make sense.
Are you able to put in a high level request for this functionality to be added back? Under this situation, at least the optionality would be available for these circumstances where it is needed. This is yet another step to improve the sevice in a fashion that does not impact the value proposition provided by GotoMeeting. Please confirm if you can make the request for this change.
Thanks for the help and support with regard to this matter.
A secondary question that is a step further from this scenario, the organizer controls and the attendee controls both show that the attendee was muted, how could everyone continue to hear the attendee? The attendee used the Call Me feature for audio and had the presentation on the computer screen.