While there isn't an interface button to select 'Hard-Mute', Organizers who dial into the integrated conference call via telephone may use the *5 command to cycle through different audio types, including a hard-mute option for attendees.
Hard mute is an option for Organizers connected via telephone, successfully confirmed by their PIN, using *5 to toggle through listening modes.
I think we have kind of the same problem.
In our last two GTM and GTW I muted all the attendees. Even if the audio icon of the attendees was whether grey or red they could all speak and everyone heard it. So because of all the background sounds we were unable to go on with the meeting. So I (as the moderator) can't mute any attendee anymore, even if they're all showed as muted.
Thanks for a quick answer.
How do I mute all attendees and not allow them to un mute during the presentation. Thanks, Nancy
With GoToMeeting, attendees have the ability to unmute themselves. If you have a disruptive attendee that refuses to stay muted you can dismis them from the meeting.
GoToWebinar attendees join muted by default and can only be unmuted by the organizer.