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New Contributor

Mute attendees Permanently

Hi everyone,

 

In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why:

 

a) There are situations where the attendee is not conscious that he/she is the one surrounded by noisy distractions and the host have to stop or be interrupted by other attendee/attendees who says what is already obvious to everyone: someone has unmuted the audio and now is disturbing the meeting.

 

b) Depending on how youg the attendees are or how disrespectful they can be, there are also situations where the attendee does not care about the content and allow himself/herself to interrupt the meeting consciuously or irritate other attendees, not giving ears to the host or what he/she says.

Such situation is more visible and present these days when schools or random courses are using online rooms to share classes.

 

Hoping to read from your experience in this matter as well.

 

Regards,

7 REPLIES 7
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LogMeIn Manager

Re: Mute attendees Permanently

Hi @Nakatsubo 

 

GoToMeeting originally allowed this but changed it to the current soft mute implementation due to a large amount of customer feedback. If an attendee is being purposefully disruptive in a meeting an organizer always has the ability to dismiss them.

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Mute attendees Permanently

Hi @GlennD,

 

Thank you for the information. I firstly called to know better if the resource was available and they informed they had it before, as you said. 

I just believe this is an important tool a host should have.
I presented two situations where this resource is useful, but the second was more general and not something that happened to me. I see your point about dismissing people, but I think it wouldn't be the best solution because this action can be rude for the others as well, while mutting that person would be something just between the host and the attendee.

Highlighted
LogMeIn Contributor

Re: Mute attendees Permanently

@Nakatsubo  You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.

 

Reference guide:  https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045 

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New Contributor

Re: Mute attendees Permanently

Hi @AshC ,

But how can I access my keypad? I mean, it opens when I'm going to text on the chat, but I don't know other ways to open it.

Highlighted
LogMeIn Contributor

Re: Mute attendees Permanently

@Nakatsubo  This functionality only works on your telephone keypad, which should be easy to open and close while you are in session.

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New Contributor

Re: Mute attendees Permanently

Hi @AshC ,

 

Sorry but I don't see how it is easy to open as you said.
I tried to start a meeting through my smartphone and there is no way I can open the keypad on it.

 

Would you mind to send some printscreen as a guide to do the way you said?

 

Regards,

 

Highlighted
LogMeIn Contributor

Re: Mute attendees Permanently

@Nakatsubo  It may vary depending upon the device you're using, but most smart phones will have a button on the face that shows all the different apps in use.  You have to be connected by phone in order for this to work, and once you switch to the phone app there should be a keypad icon to activate the numbered key options.