Outlook plugin not showing installed, but still in outlook.

[RichD]

I have a user who every time she opens a blank meeting window the goto screen pops up asking her to logon. This is a new comptuer, did not install Goto Connect or the Goto Outlook addon.  Read it could be an issue with webview2. Did a repair as there was no option to uninstall. Searched the users profile folder and removed any mention of Goto, I even manually cleared some thins from the registry.

The user does not want the goto window popping up ever time she opens a new meeting window. Any thoughts on this. Most of our users do not have logons for Goto Connect or the outlook plugin.

[KateG]

Hi @RichD welcome to the GoTo Community. Checking internally around the issue of Outlook constantly asking someone to sign in the following steps are advised: 

1. Uninstall the GoToMeeting Outlook Plugin (sounds like you have already tried this) 
2. Delete this registry key: HKEY_CURRENT_USER\Software\LogMeIn\GoToMeeting\OutlookAddIn
3. Reinstall the GoToMeeting Outlook Plugin

Can you let me know if this helps? Thanks. 

[RichD]

Here is what I have done so far

• there is no mentioned of Goto in Add/remove programs, Outlook addons, or Startup items
• Installed goto meeting and goto outlook plugin and then uninstalled them both // no change
• check the Outlook "get add-ins" and nothin was there for goto
• from the outlook add-ins, installed the goto plugin and removed it // no change
• Tried the registry steps mentioned in these 2 articals 
  • https://help.officeatwork.com/en/articles/503-how-to-clear-webview2-cache-for-office-add-ins
    
  • https://support.microsoft.com/en-us/office/how-to-revert-the-outlook-desktop-webview-based-room-find...

I will try the key you mentioned below

[RichD]

Hello,

 I looked and that Regkey was not even there. Like I said, there is no signs of it even being installed, except, it popping up when the user opens a blank meeting.

[KateG]

@RichD Can you try checking this? The plugin used to create a 2.0 folder that would work as an installation path, once deleted it would get rid of it. 

1. Close all Outlook windows
2. Hold the Windows key and press R to open the Run window (bottom left)
3. Type in %localappdata%\apps
4. Click OK
5. Delete folder named 2.0

• Note: If an access denied or other permission error is seen, reboot the computer and try to delete again.

[RichD · Accepted solution]

@KateG alas that did not work either. after that not working, in the meeting window I hit File > Options and then skimmed thru the options then I saw this.   Calendar options, I see the Add online meeting to all meetings. Clicked the button and Goto was selected. Changed to Teams and that was the fix. I STILL Do not understand how Goto had its hooks in outlook when nothing was installed.

[KateG]

@RichD I'm not sure how this happened either. Thanks for sharing your solution!