The meeting was being recorded but after the break (when the recording was paused) the organizer resumed the recording and it showed the 'Recording in progress' while hovering over the recording button. But when the meeting ended there was no recording available on the portal. Can anyone help?
@K21Academy thanks for sending me your information and for bringing this experience to our attention. Our team reviewed the session log files on our side and it showed a double click start/stop happened which resulted in the recording failing to resume and why only half of the recording is now available. Going forward to ensure your recording resumes, only click once and check that the record icon is illuminated.
Kate is a member of the GoTo Community Care Team.
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@K21Academy thanks for sending me your information and for bringing this experience to our attention. Our team reviewed the session log files on our side and it showed a double click start/stop happened which resulted in the recording failing to resume and why only half of the recording is now available. Going forward to ensure your recording resumes, only click once and check that the record icon is illuminated.
Kate is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!
@glen_beckwith welcome to the GoTo Community. Can you provide more details about your experience? How often does this happen? Is the entire meeting not recording or just part, if partial does it occur after you pause the meeting?
Kate is a member of the GoTo Community Care Team.
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In order for this to qualify as a bug it needs to be easily reproducible, and so far that has not been the case. I have personally tested stopping and starting recording with both cloud and local recording multiple times and have been unable to recreate the issue, and I know that members of our support and product teams have also tested it.
For cloud recordings especially, I recommend opening a support ticket and providing the meeting IDs so we can review the logs for indicators of what happened.
Glenn is a member of the GoTo Community Care Team.
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