Webcam video from a mobile device on portrait mode is being cropped on web GoToMeeting

[RaniKh]

It used to show the full portrait before. Now only my beard and chest shows.

Not cool. No idea how long people have been seeing me like that. Some of them probably thinking I am camera shy and was doing this as an alternative.

Desktop app shows the full portrait footage by the way, so this cropping is only happening on the web version of GTM.

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Screenshots:

Screenshot from mobile device, showing portrait mode stream

Screenshot from web GTM, showing cropped stream

[AshC]

@RaniKh  I don't believe I've seen GoTo present a portrait mode before.  Are there any local preferences for the webcam that you're able to access there?

[RaniKh]

Hi @AshC,

Portrait mode used to work on web GoToMeeting, I'm quite certain of that.

It still works on desktop app. here's a comparison with both on at the same time side by side:

[AshC]

OK, I see what was happening there-- with the previous experience showing black bars on either side, and now you're zoomed in about 100%.  Which device / operating system and browser versions are you using with the GoTo web app?

[RaniKh]

Hi @AshC 

Actually the old experience didn't have black bars. The old experience was smaller width than the landscape webcam videos. Same height. No cropping.

The black bars are only shown only on the desktop app, not web app.

Current browser behavior is the same across multiple OSes and browsers.