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CurtCruver
New Contributor

giving mouse and keyboard control

I find it aggravating that you cannot give mouse and keyboard control to anyone that does not have the GoTo app installed on their computer and has to use the browser.  We work with many clients in many industries and rarely are they GoTo customers so, this fucntionality is often not available to us with undermines the potential power of collaboration.  I was told by your tech support that this has always been the case--I call BS.  We have been an early adopter of GoToMeeting all the way back to when it was it's own company.  And I know that this was not always the case.

 

From our perspective:  We have committed to using this product for our video meetings yet because it does not have this very important collaboration tool for the browser user we are now forced to rethink our choice for video conferencing.   When we have to ask our clients to install software on their machines to maximize our interactions.  This puts us at a dis-advantage.

 

From your perspective:  We are consultants with a wide variety of clients and there exists opportunity there for you (GoTo Provider) to gain free marketing and advertising  every time we introduce one of our clients to your product.  However, when they are limited by arbitrary feature limitations it undermines that experience and spoils your brand to potential customers.  The result usually is:  "lets just use Teams" or "lets just use Zoom".  ...and you've lost a potential customer. 

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Hi @deBestMeetings, welcome to the community.

 

The ability to give someone remote control is already available in the new GoTo App experience, you can read about it here.

 

 

Note: In order to give remote control you have to be on the desktop app and actively sharing your screen. To receive remote control access you have to be on either the desktop app or web.

 

 

Glenn is a member of the GoTo Community Care Team.

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6 REPLIES 6
GlennD
GoTo Manager

Hi @CurtCruver, welcome to the community.

 

I can confirm that our support representative was correct, the attendee giving control of their computer has always been required to join the meeting using the GoToMeeting desktop software.

 

Originally the web app was introduced to support attendees in locked-down environments and those that did not want to install software to attend a meeting, but being browser-based it had some limitations. Chrome has improved a lot since then, so I am checking with our team to see if granting remote access from the web app is on the current roadmap.

 

 

 

Glenn is a member of the GoTo Community Care Team.

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deBestMeetings
New Contributor

Hi GlennD,

 

When will the ability to give mouse and keyboard control be available in the new GoTo app. I'm using GoTo 3.27.1 on macOS 12.4.

 

I'm a daily join.me user for my job and am looking for the same functionality on GoTo.

 

Thanks in advance.

 

Rich dG 

GlennD
GoTo Manager

Hi @deBestMeetings, welcome to the community.

 

The ability to give someone remote control is already available in the new GoTo App experience, you can read about it here.

 

 

Note: In order to give remote control you have to be on the desktop app and actively sharing your screen. To receive remote control access you have to be on either the desktop app or web.

 

 

Glenn is a member of the GoTo Community Care Team.

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MakotoShimizu
Active Contributor

Tags (3)
GoodByeJoinMe
New Contributor

Hey GlennD,

 

That suggestion worked perfectly!

 

Is there a way that the presenter can ask for mouse/keyboard control like in join.me. The advantage of that is that the presenter can just request it instead of having to instruct the attendee to grant control.

 

Also, can GoTo remember the previous meeting names for the attendees like join.me.

 

Cheers,

Rich

 

Cheers,

Rich

GlennD
GoTo Manager

Hi,

 

Currently, that is not a feature, however, I have brought it up with the team as a feature enhancement.

 

 

Glenn is a member of the GoTo Community Care Team.

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