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Host view condenses to a square view despite scaling

I have not gotten my host screen to scale correctly within the past month. Every time I remote in using GoTo, I get bound into this square view with black bands along the side that condenses my host screen, even when I extend to full screen with the GoTo Viewer. I am using identical monitors between my host computer at work, and the computer I have at home. I also have the "Automatically adjust host screen area for best full-screen viewing" enabled. The only glitch I seem to find is both my monitors default to 2560 x 1440 for resolution, however when I use GoTo and remote in, my host gets switched to 1024 x 786 under display resolution, and the command bar to change it is greyed out.Screenshot 2023-01-19 at 6.19.06 PM.pngScreenshot 2023-01-19 at 6.27.04 PM.png