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Users Being Disconnected From GoToMyPC After About 1 Minute
Hello,
Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.
This is not a global setting we've changed in the GoTo Corporate web console or a recent firewall change on our end. The client computers don't have any settings for disconnecting after a minute or so either. This started yesterday evening.
We've tried uninstalling GTMPC on computers, turning off the Windows 10 Firewall, and every other basic item related to GoToMyPC.
Please advise.
GoTo Support today said the latest release should fix this. Maybe go in and force a client update on the host machines? That worked for me in our environment.
14 Replies
Josh Pillow PSUNTLion We have disabled the Optimizer for your account. Please test again and let us know if the problems persist.
- It was working after my first post saying the update fixed it. It looks like it's back though as I've had 2 users report they can't connect again and are getting kicked out after connecting.
It's been 3 weeks and LogMeIn still hasn't come out with an actual fix for this issue! Our help desk has had to spend considerable time uninstalling and falling back to the previous version for most of our 60+ users. Why wouldn't GTMPC just release an actual new update that fixes the problem with an update without having to uninstall and fall back?!
You'll need to contact GoToMyPC then and have them push out the correct/fixed client to your enviornment.
Happening for us too. Started yesterday and is continuing today. I checked for updates on my host computer and it indicates that I am up-to-date. Any other suggestions?
I'll try that.... thanks.
GoTo Support today said the latest release should fix this. Maybe go in and force a client update on the host machines? That worked for me in our environment.
I'm having the same issue. I have hundreds of corporate users, and a bunch of them are having this issue, today and earlier in the week. What's the solution?
Can you please DM me your email address?
The problem is back again for us today. And the support line isn't working. Won't take the ticket number or a simple # through to reach someone.
