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lkazanow
New Contributor

Re: Users Being Disconnected From GoToMyPC After About 1 Minute

Happening for us too. Started yesterday and is continuing today. I checked for updates on my host computer and it indicates that I am up-to-date. Any other suggestions?

 

Josh Pillow
Active Contributor

Re: Users Being Disconnected From GoToMyPC After About 1 Minute

You'll need to contact GoToMyPC then and have them push out the correct/fixed client to your enviornment.  

PSUNTLion
New Contributor

Re: Users Being Disconnected From GoToMyPC After About 1 Minute

It's been 3 weeks and LogMeIn still hasn't come out with an actual fix for this issue!  Our help desk has had to spend considerable time uninstalling and falling back to the previous version for most of our 60+ users.  Why wouldn't GTMPC just release an actual new update that fixes the problem with an update without having to uninstall and fall back?! 

Josh Pillow
Active Contributor

Re: Users Being Disconnected From GoToMyPC After About 1 Minute

It was working after my first post saying the update fixed it. It looks like it's back though as I've had 2 users report they can't connect again and are getting kicked out after connecting.
AshC
GoTo Moderator

Re: Users Being Disconnected From GoToMyPC After About 1 Minute

@Josh Pillow  @PSUNTLion  We have disabled the Optimizer for your account.  Please test again and let us know if the problems persist. 


Ash is a member of the GoTo Community Care Team.

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