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I've noticed that occasionally, I will not be able to excuse an attendee during a training session. Is there some reason for this?
Hi @galmind Welcome to the GoTo Community,
What happens when you aren't able to dismiss an attendee? Is it possible you aren't the Organizer of the event?
Hi Kate;
No, I am an Organizer but on a few sessions, when I click to excuse the individual, they simply show remaining as logged in.
HI @galmind , I haven't heard this before. Can you tell me a bit more about your set-up? I'd like to try and test it out. What type of device are you using for your trainings? Do you by any chance know how those you can't dismiss are connecting?
I deliver classes on my agency laptop. I usually launch through the desktop app either from the office or remotely from home using our VPN. We do require our students to attend on their laptop/pc and not a cellular device because we seem to have reporting issues with those.
@galmind thanks for getting back to me.
I've not been able to replicate this on my end, a couple more questions: