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maiwenn
New Contributor

GoToWebinar: Timezone issue

Dear Support, 

 

Our users (located in France) are facing timezone issues with your GoToWebinar app.

When they add the event to their calendar from the registration link, the event is saved in their Google Calendar at the Los Angeles time instead of Paris.

 

A lot of our participants will miss our webinar.

Could you fix this issue please?

 

Regards,

5 REPLIES 5
markusedit
Active Contributor

Re: GoToWebinar: Timezone issue

Please check the time zone  in your account and turn off tha automatic translation of the browser.

maiwenn
New Contributor

Re: GoToWebinar: Timezone issue

Hi, I can't find how to turn off the automatic translation in my account.

markusedit
Active Contributor

Re: GoToWebinar: Timezone issue

It is in your browser settings: Google chrome: settings: advanced settings: language, and turn off the automatic translation

AshC
LogMeIn Contributor

Re: GoToWebinar: Timezone issue

@maiwenn  Were you able to recreate the problem yourself if you select France's time zone when registering and adding to the calendar as an Attendee? 

maiwenn
New Contributor

Re: GoToWebinar: Timezone issue

Yes, we're still experimenting the same problem @AshC