GotoWebinar refuses to start

[proektsoft]

Hi!

When I try to launch a webinar, it refuses to start and displays this message:

A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
Failed to download GoToWebinar from our servers.

I have an HP ZBook Laptop with Windows 10.

[KateG]

Hi @proektsoft, welcome to the GoTo Community. I see that support responded to your inquiry, were you able to resolve the issue? 

[proektsoft · Accepted solution]

Hello Kate,

Thank you for your prompt reply. Yes, the GoTo support responded yesterday and the solution worked.

Downloading and installing the MSI file solved the problem

https://support.goto.com/meeting/help/install-via-msi-windows

[KateG]

@proektsoft awesome, thanks for letting us know and for including the link, very helpful!