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Gregor-CGSLabs
New Contributor

Payable on-demad webinar has expired! How can I fix this?

Hi Everybody

 

I have a problem with payable on-demand webinars. We have published several webinars that expired in December. The problem is that we couldn't set them up without an expiration date and later we did not get notified by the system that the webinars are about to expire. They just stopped working. Is there a way to reactivate them, so I don't need to make new copies of the webinars? I would need to change all the links on the web pages if I make copies of the webinars. If I try to edit a past webinar I can't change the date.

 

Thanks for help!

 

5 REPLIES 5
KateG
GoTo Moderator

Re: Payable on-demad webinar has expired! How can I fix this?

Hi @Gregor-CGSLabs welcome to the GoTo Community. You can edit and extend the date if the on demand webinar hasn't expired yet, but after it has expired you would have to schedule a new one using the same recording. Sorry I can't help further. 

 

Kate is a member of the GoTo Community Care Team.

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Gregor-CGSLabs
New Contributor

Re: Payable on-demad webinar has expired! How can I fix this?

Actually, even if the webinar did not expire jet you can not extend it to date beyond one year since it was first published. Does anybody know why such an administrative limitation is in place? We have many webinars (payable and free) on the portal that have been relevant to visitors for much more than one year.  

KateG
GoTo Moderator

Re: Payable on-demad webinar has expired! How can I fix this?

@Gregor-CGSLabs I was able to edit a webinar and it's in my dashboard on the new date. Have you tried this and it doesn't work for you? I'm also checking with our team. 

 
 

KateG_2-1672967585491.png

 

Kate is a member of the GoTo Community Care Team.

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Gregor-CGSLabs
New Contributor

Re: Payable on-demad webinar has expired! How can I fix this?

Hi Kate. Yes I did try this but thought that it wasn't working because the date was not updated in the dashboard view. And if I entered the edit mode it again showed the old date.  Page needs to be refreshed to reflect the changes.

 

- Enter edit mode

- Change the end date

- save changes (you land on the dashboard and see the old end date of the webinar)

- Refresh by clicking F5

- date is updated

 

This workflow works on my end.

 

Thanks,

Gregor

KateG
GoTo Moderator

Re: Payable on-demad webinar has expired! How can I fix this?

@Gregor-CGSLabs thanks for verifying and sharing your workflow. The team confirmed that editing and updating the date will extend the time frame beyond the original end date. 

Kate is a member of the GoTo Community Care Team.

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