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Permanent mshtml.dll error at starting of GoToWebinar
Dear Community!
I attend webinars hosted through GoToWebinar. The organizer uses a “live” version of GoTo that does not need to be installed on my computer. I am working on the Windows machine Wintron 10.1 with Windows 8.1 × 32 bit (a higher version can´t be installed on this machine, no driver availlable) and the latest Firefox 32 bit version. Although the Internet Explorer 11 is already disabled in the Control Panel on this computer, a mshtml.dl error message appears when launching GoToWebinar. This message can only be deactivated after several clicks away. That causes the first 2 to 3 minutes of the webinar to be lost. According to Microsoft, this error is caused by GoToWebinar that tries to host web browser controls from non-existent Internet Explorer. Since no GoToWebinar application is installed on my machine, I cannot prevent these attempts either with Windows Firewall or my antimalware software. I should be glad if your experts could give me a tip how to remove this very annoying problem. By the way: I am attending on this machine some Webinars using live ZOOM and TEAMS Software Version without any difficulties, no error occurs.
Regards-Robin77
- Thank you for your mail. I have Internet Explorer (11), According to Microsoft, it shouldn't be possible to uninstall it.
On the other hand, Microsoft recommends unchecking Internet Explorer using >>execute/optionalfeatures/Windows-Features/<<, which should deactivate the program.
I did that, but it didn't help.
Then I have removed the MSHTML.DLL from the Internet Explorer directory and now the error does not occur.
Regards Robin77
3 Replies
- Thank you for your mail. I have Internet Explorer (11), According to Microsoft, it shouldn't be possible to uninstall it.
On the other hand, Microsoft recommends unchecking Internet Explorer using >>execute/optionalfeatures/Windows-Features/<<, which should deactivate the program.
I did that, but it didn't help.
Then I have removed the MSHTML.DLL from the Internet Explorer directory and now the error does not occur.
Regards Robin77 Hi Robin77 welcome to the GoTo Community. Thanks for the detailed post on the situation. We tried to replicate the experience on a similar system and disabled IE but did not receive an error message and were able to join as anticipated. At this stage, I recommend reaching out to customer support, one of our representatives can take a look at the situation.
