Reminder email subject line is totally incorrect from the actual webinar title

[HemoAlliance]

The issue we have been having (although it does not happen to every webinar that we set up) is that the subject line in the reminder email which is generated automatically from GTW system is totally wrong from the actual webinar itself. According to the responses from GTW customer support, they said the culprit might be by copying from previous webinar. We use the copy feature all the time, but it does not always cause such issue. Is anyone else out there having similar issue? The GTW customer support also suggested not to use the copy feature when setting up webinars. This does not sound right to us at all. Should the GTW development team add this to their future enhancements/fixes list?

Regards,

Kiet

[KateG · Accepted solution]

Hi @HemoAlliance welcome to the GoTo Community. 

Support is correct, this is happening due to the copy of the webinar. This happens when the webinar you copied was originally scheduled back on our previous version of Classic GoToWebinar. Even if it's a copy of a copy of an old webinar from the old platform the fields don't match exactly so the email subject won't get updated.

The only way to fix it is to schedule a new webinar with the settings you want to reuse and copy that webinar going forward. Sorry for the inconvenience and thanks for sharing your experience here. 

[HemoAlliance]

Hi KateG,

Thanks for your response. We will make a note of it moving forward.

Regards,

--Kiet