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Jrock118's avatar
Jrock118
New Contributor
2 years ago

Sorry, this portion of the webinar cannot be viewed on this device

Greetings.  I have one user getting this error.  His screen displays OK for a second or two then gets the error. Others can play the video just fine.  I have removed and re-installed the software but unsure of any other steps to try.

 

Thanks all!

3 Replies

  • Jrock118's avatar
    Jrock118
    New Contributor
    2 years ago

    Hi Kate,

     

    Yes, this is a recorded video.  The issue is that others can play it fine.  It's just one user and he has issues with all recorded videos.

     

    Thanks,

    John

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi Jrock118 Welcome to the GoTo Community, 


    Are you trying to play a recorded video? This error was reported previously here and was fixed by re-uploading the video.